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Aftercare and if something goes wrong

Before, during and after your return to the UK

Agree aftercare in writing before you travel

Ask the clinic for a written aftercare plan: check-ups, dressings or stitches, medicines, activity limits and when you will be fit to fly.
Get a named contact at the clinic for questions after you are home, and ask how quickly they reply.
Ask what happens if a complication or a correction is needed: what the clinic covers, what is charged separately and whether you would need to travel back.
Arrange specialist insurance that covers planned treatment abroad and its complications. Standard travel insurance usually excludes planned treatment.
Tell your GP or dentist about your plans and ask how they can support your recovery in the UK.

Fly only when the treating clinician says you are fit to travel.
Take home copies of your treatment summary in English, details of any implants or materials used, your medicines list and any X-rays or scans.
Make sure you know the warning signs listed in your aftercare plan and whom to call about them.

Follow your aftercare plan and attend any check-ups agreed with the clinic, in person or by video.
For questions about your recovery, contact the treating clinic first. Tell us as well, and we will help you reach the clinic and keep your documents in order.
Give your GP a copy of your treatment summary.
The NHS provides emergency care, but it may not provide or pay for corrective work after private treatment abroad. Plan for this before you travel; the NHS website (nhs.uk) has guidance for people going abroad for treatment.

Emergency: call 999 in the UK or 112 in Poland and the rest of the EU. Do not wait for a reply from the clinic or from us.
Non-urgent concern, for example pain, swelling or a loose crown: contact the clinic with a short description and, if useful, photos sent through the secure route agreed with them. Let us know so we can help with communication and arrangements.
Further treatment: only the treating clinician can decide what is clinically needed. If you need to return to Poland, we help organise the trip; the costs follow the clinic's written terms and your insurance.
A complaint about clinical care goes to the treating clinic. In Poland you can also contact the Patient Ombudsman (Rzecznik Praw Pacjenta) or the regional medical or dental chamber that registers the clinician.
A complaint about our service: use our Complaints and concerns process.

We help you obtain the written aftercare plan and clinic contacts before you travel, keep your documents in your client area and support communication with the clinic after you return.
We do not provide medical care, diagnose, decide on further treatment or replace insurance. Clinical responsibility stays with the treating clinic and clinician.

This page is general information, not medical advice. Read it together with our Medical travel safety checklist.