MED TRAVEL CONNECT LTD · 15728624
£88 coordination fee terms
Effective 4 November 2026
1. Who these terms are with
These terms govern the £88 GBP preparation and coordination service supplied by MED TRAVEL CONNECT LTD (company number 15728624), Office 3800, 182-184 High Street North, East Ham, London E6 2JA. Contact: officemedtravelconnect@gmail.com. They should be read with our Website and Service Terms and the written order confirmation sent before payment.
2. The fee and when it applies
The total fee is £88 GBP, including any taxes applicable to this service. You pay only after receiving and agreeing to a written description of the preparation and coordination service. You can pay by card on our secure payment page, which is provided by our payment processor Stripe, or by bank transfer to the company account. Card details are entered directly with Stripe; MED Travel Connect never sees or stores them. A card payment is confirmed automatically, and a bank transfer once it has reached our account. The fee is for preparation and coordination; it is not a deposit or payment for treatment, travel, accommodation, insurance or clinical care.
3. What the preparation may include
Depending on the written scope, work may include reviewing your non-clinical requirements, researching and comparing appropriate clinic options, requesting provider information and indicative quotations, coordinating communications and documents, and preparing a proposed appointment and travel plan. MED Travel Connect does not diagnose, recommend a clinically suitable procedure or guarantee that a clinic will accept you.
4. Refund after treatment
We refund the full £88 when the procedure arranged through MED Travel Connect takes place and the clinic confirms your attendance and treatment. The refund is made without undue delay and normally within 14 calendar days after that confirmation, using the original payment method unless another method is agreed. The refund does not include any separate clinic, travel or third-party charges.
5. If you do not travel or attend
If, after you ask us to begin preparation, you change your mind, cancel the trip, do not travel or do not attend the booked procedure, the fee is used to cover the preparation and coordination work completed and is ordinarily not refunded. This is payment for the agreed service, not a cancellation penalty. This clause is always subject to section 7 and your mandatory consumer rights.
6. When we refund even if treatment does not take place
We refund the full fee if we cancel the coordination service or do not begin the agreed work. We also refund it if the selected clinic cancels the procedure or decides after its clinical review that treatment is unsuitable, provided this was not caused by inaccurate or withheld information and you do not accept a reasonable alternative. This does not make MED Travel Connect responsible for a clinic's clinical decision or for separate third-party losses.
7. Your 14-day cancellation right
For a distance service contract, you normally have 14 days from the day after the contract is made to cancel without giving a reason. You may ask us in a clear, express request to begin work during that period. If you cancel before work begins, we refund the full fee. If you asked us to begin and then cancel during the 14 days, we may deduct only a proportionate amount for work actually supplied up to cancellation, never more than £88. If the agreed service is fully performed during the period after your express request and acknowledgement, the statutory cancellation right may end. Nothing in these terms limits rights that cannot lawfully be limited.
8. How to cancel
Email officemedtravelconnect@gmail.com or send a clear WhatsApp message stating that you wish to cancel. You may use this wording: “To MED TRAVEL CONNECT LTD: I give notice that I cancel my contract for the £88 coordination service. Name: [name]. Contract date: [date]. Date of notice: [date].” We will acknowledge the request in a durable form. Refunds due after statutory cancellation are made without undue delay and within the period required by law.
9. Changes, complaints and law
Any change to the scope must be agreed in writing. For a complaint, use our Complaints and Concerns process or email officemedtravelconnect@gmail.com. These terms are governed by the law of England and Wales, while preserving mandatory protections and court rights available to you as a consumer where you live. If any clause is unenforceable, the remaining clauses continue to apply.
This is an operational consumer-terms document and does not replace independent legal advice about an individual dispute.